Agon Arena — a negotiation and tough-conversation trainer
Client Demands a Refund: the Rollout Doesn't Work
Negotiation duel: Client ↔ Vendor representative. You were implementing a CRM for a client. The contract covered a data migration, two reports and training. The migration landed, but the exports have been broken for three months: the client's salespeople keep…
Roles in the duel:
Side A: Client — goal: Get the money back for the broken exports — or a working fix by a specific date.
Side B: Vendor representative — goal: No full refund: the migration and training were delivered and accepted; fix the exports and keep the contract.
Play out a difficult conversation with an AI opponent and get a breakdown from three judges.