Agon Arena — a negotiation and tough-conversation trainer
A Faulty Kettle, No Receipt
Negotiation duel: Customer ↔ Store manager. The kettle died after a week. No receipt, paid by card. The store: 'Without a receipt we can only file a claim with the manufacturer — forty-five days.' You want a replacement today.
Roles in the duel:
Side A: Customer — goal: Get a replacement or a refund quickly, using the card statement as proof of purchase.
Side B: Store manager — goal: Follow the policy to the letter and set no precedents.
Play out a difficult conversation with an AI opponent and get a breakdown from three judges.